Returns & Warranty Policy

Returns & Exchanges

Due to the limited nature of our collections, all sales are final. We do not offer voluntary returns, exchanges, or cancellations.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

All Atelier Elan products are covered by a 10-year warranty against manufacturing defects. If a manufacturing defect occurs during the warranty period, you may contact us at any time. Depending on the nature of the issue, we will repair, replace, or otherwise resolve the problem.

The warranty does not cover damage caused by misuse, accidents, improper care, normal wear and tear, or unauthorized modifications.

Warranty Claims

To submit a warranty claim, please Contact us via our contact form or speak directly with one of our agents with:

• Your order number or proof of purchase

• A description of the issue

• Clear photos of the product and the defect

Our team will review your claim and respond as quickly as possible.

Refunds

If a refund is approved as part of a warranty claim or for another applicable reason, it will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Processing times may vary depending on your bank or payment provider.

Consumer Rights

Nothing in this policy limits or excludes any statutory consumer rights that may apply under the laws of your country.